Gene Petrino, a Healthcare Security Consultant and Trainer, shares his perspective on healthcare. A member of Generation, Jean is located in Florida. His company is called Survival Response.
Tell me about yourself and your role in healthcare:
I help healthcare CEO’s increase profitability through safety. We accomplish this by focusing on employee’s first thereby reducing patient errors/readmissions. This end result is increased patient care, employee satisfaction, and hospital profitability.
What does quality healthcare mean to you?:
Quality healthcare to me is a result of good customer service (kind/compassionate treatment), and skilled practical care.
Can you give me an example of quality healthcare?:
One example would be during the intake process. A patient that is treated like a person rather than an number goes a long way in providing quality care.
What do you wish people understood about your role in healthcare?:
Healthcare safety/security is a key indicator to quality of service and patient care. Too often, hospital administrators see security as an obstacle rather than a solution.
What excites you about the future of healthcare?:
There are still many people entering the industry eager to make a difference.
What is one thing medical professionals can start doing today to improve the quality of healthcare?:
Take time for self-care.
You can learn more about Gene Petrino and Survival Response through the links below: